A Complete Guide to Portals and User Experience Platforms

Build a Next-Generation Enterprise Digital Platform with Portals and UXP

A Complete Guide to Portals and User Experience Platforms provides in-depth coverage of portal technologies and user experience platforms (UXPs), which form the key pillars of a modern digital platform. Drawing on his experience in various roles in numerous portal engagements, the author gives you different perspectives of the same technology platform.

The first section introduces portal through multiple viewpoints to cater to a wide audience, including business, operations, development, integration, performance, and architecture views. The book details many novel and practically proven models and frameworks, such as portal value realization framework, portal assessment framework, portal evaluation model, portal infrastructure planning techniques, and portal integration techniques. You also learn about effective digital program strategies, including portal roadmap strategy, collaboration strategy, portal security planning, portal testing strategy, SEO, and analytics planning concepts.

The second section dives into UXP and advanced topics. It elaborates on UXP design concepts, including UXP reference architecture, customer touch point analysis, user experience mapping, and responsive web design. It also looks at advanced topics, such as next-generation portals, portal trends, portal user experience strategy, omni-channel strategy, portal KPI, portal pitfalls and best practices, portal security, portal governance, digital program management, and portal performance engineering.

In the third section, the book presents four case studies related to intranet portals, retail portals, customer service portals, and portal content management. It discusses business drivers, challenges, portal solutions, and solution benefits for each of the case studies.

Written by a seasoned practitioner, this book balances the core topics of modern portals along with emerging technologies in the digital space. Suitable for the entire digital technology community, including IT managers, digital architects, developers, and testers, it provides you with a practical guide for successfully building best practices-based digital platforms with forward-looking features.

Table of Contents

Chapter 1: Thinking in Portals: : Introduction to Portals
Chapter 2: Make Portal Work for You: : Business Transformation through Portals
Chapter 3: Choosing Portal Right: : Portal Assessment and Evaluation
Chapter 4: Architecting Portals
Chapter 5: Developing Portals
Chapter 6: Portal Integrations
Chapter 7: Portal-Based Content Management
Chapter 8: Portal Search and Search Engine Optimization (SEO)
Chapter 9: Securing Portals
Chapter 10: Portal Collaboration, Knowledge Management, and Personalization
Chapter 11: Portal Testing
Chapter 12: Introduction to User Experience Platforms (UXPs)
Chapter 13: Designing User Experience Platforms
Chapter 14: Portal User Experience and Omni-Channel Enablement
Chapter 15: Portal Best Practices
Chapter 16: Portal Analytics, KPIs, and Localization
Chapter 17: Portal Operations
Chapter 18: Portal Infrastructure and NFR Planning
Chapter 19: Portal Governance and Program Management
Chapter 20: Portal Performance Engineering
Chapter 21: Next-Generation Portals and Portal Trends
Chapter 22: Why Do Portal Programs Fail?
Chapter 23: Portal Case Studies
Appendix: Detailed Steps for Development of JSR Portlets