A+ Guide to IT Technical Support, 9th Edition

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, 9th Edition closely integrates the CompTIA+ Exam objectives to prepare you for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes online labs and the optional MindTap that includes online labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.

Table of Contents

Ch 1: First Look at Computer Parts and Tools
Ch 2: Working inside Desktop Computers and Laptops
Ch 3: All about Motherboards
Ch 4: Supporting Processors and Upgrading Memory
Ch 5: Supporting the Power System and Troubleshooting Computers
Ch 6: Supporting Hard Drives and Other Storage Devices
Ch 7: Survey of Windows Features and Support Tools
Ch 8: Installing Windows
Ch 9: Supporting I/O Devices
Ch 10: Maintaining Windows
Ch 11: Optimizing Windows
Ch 12: Supporting Customers and Troubleshooting Windows
Ch 13: Troubleshooting Windows Startup
Ch 14: Connecting to and Setting Up a Network
Ch 15: Supporting Network Hardware
Ch 16: Supporting Mobile Operating Systems
Ch 17: Windows Resources on a Network
Ch 18: Security Strategies
Ch 19: Supporting Printers and Customizing a System
Ch 20: Virtualization, Linux, and Mac OS X
Appendix A: Safety Procedures and Environmental Concerns
Appendix B: Entry Points for Startup Processes
Appendix C: CompTIA A+ Acronyms