A+ Guide to Software, 9th Edition

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to Software, Ninth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-902 certification exam. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician.

Table of Contents

Ch 1: Survey of Windows Features and Support Tools
Ch 2: Installing Windows
Ch 3: Maintaining Windows
Ch 4: Optimizing Windows
Ch 5: Supporting Customers and Troubleshooting Windows
Ch 6: Troubleshooting Windows Startup
Ch 7: Connecting To and Setting Up a Network
Ch 8: Supporting Mobile Operating Systems
Ch 9: Windows Resources on a Network
Ch 10: Security Strategies
Ch 11: Virtualization, Linux, and Mac OS X
Appendix A: Safety Procedures and Environmental Concerns
Appendix B: Entry Points for Startup Processes
Appendix C: CompTIA A+ Acronyms