Administrative Assistant’s and Secretary’s Handbook, 5th Edition

From managing the phones, coordinating meetings, and preparing presentations to planning events, crafting clear business communications, and deciphering legal documents, administrative assistants need to be everything to everyone, all the time. Long the gold standard for office professionals seeking to improve their performance and enhance their value to employers, this comprehensive guidebook is the definitive source of information on topics including: creating graphics, charts, and presentations; Microsoft Word, Excel, Outlook, and Publisher; Web conferencing; Electronic and paper filing systems; Recordkeeping; Research skills; Travel arrangements; Meeting planning and management; Business math; Computer and software troubleshooting; and much more. Extensively updated, the fifth edition of the Administrative Assistant’s and Secretary’s Handbook contains new information on Windows 8, Microsoft Office 2013, Apple OS, mobile computing, data security, Google Calendar, Google Drive, Google Docs, and Microsoft Web Applications. Today’s administrative jobs are demanding and constantly changing. The latest edition of this best-selling guide will help professionals everywhere come out on top.

Table of Contents

Section One General Procedures
Chapter 1 Overview For The New Administrative Assistant
Chapter 2 Daily Routine
Chapter 3 Telephone Usage
Chapter 4 Mail Services And Shipping
Chapter 5 Travel Arrangements
Chapter 6 Meetings
Chapter 7 Time Management
Chapter 8 Keeping Accurate Records

Section Two Office Equipment And Computers
Chapter 9 Office Equipment
Chapter 10 Mobile Computing
Chapter 11 Using Microsoft Windows
Chapter 12 Using Apple Macintosh
Chapter 13 Email
Chapter 14 Using The Internet
Chapter 15 Web Conferencing
Chapter 16 Data Security
Chapter 17 Troubleshooting Computer Problems
Chapter 18 Office Ergonomics

Section Three Office Productivity Software
Chapter 19 Common Microsoft Office Features
Chapter 20 Using Microsoft Word
Chapter 21 Using Microsoft Powerpoint
Chapter 22 Using Microsoft Excel
Chapter 23 Using Microsoft Publisher
Chapter 24 Using Microsoft Onenote
Chapter 25 Using Microsoft Outlook
Chapter 26 Using Microsoft Web Applications
Chapter 27 Gmail And Google Docs

Section Four Business Documents
Chapter 28 The Business Letter
Chapter 29 Other Written Communications
Chapter 30 Forms Of Address
Chapter 31 Legal Documents

Section Five Language Usage
Chapter 32 Grammar
Chapter 33 Language Usage And Style
Chapter 34 Common English Usage Problems
Chapter 35 Spelling
Chapter 36 Pronunciation
Chapter 37 Punctuation
Chapter 38 Numerals

Section Six Financial Activities
Chapter 39 Bookkeeping And Accounting
Chapter 40 Weights And Measures
Chapter 41 Business Math

Section Seven Career Advancement
Chapter 42 Your Future
Chapter 43 Presentation Skills
Chapter 44 Communications Skills
Chapter 45 Office Management And Supervision