Agile Performance Improvement: The New Synergy of Agile and Human Performance Technology

Agile Performance Improvement demonstrates the mutual benefits that accrue to the worlds of performance consulting and agile software development when the values and principles of both are blended synergistically under the guidance of practitioners skilled in both. The agile performance improvement model blends the principles of human performance technology with the frameworks and practices of Agile. The result is an approach that maximizes the value of interactions among the consultant, the work team, and the customer. Unlike traditional end-to-end waterfall processes, agile performance improvement delivers value continuously and in small increments, relentlessly focusing on outcomes of value to the customer. Building on structures of Agile that are used in software development, such as Scrum, the agile performance improvement model considers the human component of holistic solutions in establishing a continuous stream of value.

Bob Winter, a performance consultant, was the product owner for the corporate education scrum supporting an agile transition initiative for hundreds of engineering teams. From this cross-disciplinary experience, he discovered that the two cultures, two languages, and two methodologies of performance consulting and agile software development are—far from being incongruent, incompatible, or irrelevant to each other—in fact ideally suited to complement and support each other. Being agile improves the effectiveness of the performance consultant, and applying the lessons of human performance technology improves the effectiveness of software development teams.

In Agile Performance Improvement, Winter teaches performance consultants how to apply agile principles, values, and methods usefully to the tasks of optimizing human performance in areas of practice not only adjoining but also well beyond the realm of software and IT engineering, such as corporate learning solutions, human resources systems, and non-software products. Conversely, he shows engineering teams immersed in an agile environment how to boost their performance using the principles and techniques taught and cultivated by performance consultants. The author, who has worked extensively on both sides of the traditional divide, recounts entertainingly but informatively how both sparks and fur can fly when geeks encounter people people.

What you’ll learn

After reading this book, business executives, team members, agile practitioners, and performance consulting practitioners will be able to do the following:

• Apply agile engineering practices to the design and development of learning solutions and non-software products
• Apply the analytical techniques of human performance technology to the solution of any business problem involving human capabilities, including software development
• Leverage the agile performance improvement model to maximize the value of interactions among product owners, work teams, and customers in any product or process area
• Avoid the common pitfalls faced by teams transitioning from traditional work methods to Agile

Who this book is for

The readerships for this book include:

• Performance consulting practitioners, from the fields of human resources, corporate learning, and internal and external consulting
• Agile practitioners, including software developers, agile coaches, and other professionals
• Business executives including general managers, functional managers, Chief Information Officers, Chief Learning Officers, and Chief People Officers
• Students majoring in any of these subject areas: computer science, instructional technology, workplace learning, human resources management, business administration, industrial and organizational psychology, organizational development, industrial and labor relations

Table of Contents

Chapter 1. Agile and Human Performance Technology: The Twain Shall Meet
Chapter 2. The Basics of Human Performance Improvement
Chapter 3: The Performance Consultant’s Toolkit
Chapter 4. The Basics of Agile
Chapter 5. The Agile Software Engineer’s Toolkit
Chapter 6. Agile Performance Improvement
Chapter 7. Proving Value
Chapter 8. Continuous Improvement Lore