CCNA Voice Lab Manual

The CCNA® Voice certification expands your CCNA-level skill set to prepare for a career in voice networking. This lab manual helps to prepare you for the Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) certification exam (640-461).

CCNA Voice Lab Manual gives you extensive hands-on practice for developing an in-depth understanding of voice networking principles, tools, skills, configurations, integration challenges, and troubleshooting techniques. Using this manual, you can practice a wide spectrum of tasks involving Cisco Unified Communications Manager, Unity Connection, Unified Communications Manager Express, and Unified Presence.

CCNA Voice Lab Manual addresses all exam topics and offers additional guidance for successfully implementing IP voice solutions in small-to-medium-sized businesses.

CCNA Voice 640-461 Official Exam Certification Guide, Second Edition

ISBN-13: 978-1-58720-417-3

ISBN-10: 1-58720-417-7

CCNA Voice Portable Command Guide

ISBN-13: 978-1-58720-442-5

ISBN-10: 1-58720-442-8

Configuring Cisco Unified Communications Manager and Unity Connection: A Step-by-Step Guide, Second Edition

ISBN-13: 978-1-58714-226-0

ISBN-10: 1-58714-226-0

CCNA Voice Quick Reference

ISBN-13: 978-1-58705-767-0

ISBN-10: 1-58705-767-0

Table of Contents

Part I: Voice Concepts
Chapter 1. Traditional and Unified Voice
Chapter 2. Understanding Cisco Unified Communications Solutions
Chapter 3. Establishing Network Connectivity and Understanding IP Phone Registration

Part II: Cisco Unified Communications Manager Express (CUCME)
Chapter 4. Introduction to CUCME Administration
Chapter 5. Configuring Phones and Users in Cisco Unified Communications Manager Express (CUCME)
Chapter 6. Cisco Unified Communications Manager Express (CUCME) Dial Plans and QoS
Chapter 7. Cisco Unified Communications Manager Express (CUCME) Productivity Features

Part III: Cisco Unified Communications Manager (CUCM)
Chapter 8. Administrative Interfaces
Chapter 9. Managing Services, Phones, and Users
Chapter 10. CUCM Dial Plan
Chapter 11. CUCM Telephony Features
Chapter 12. CUCM Mobility Features

Part IV: Voicemail and Presence Solutions
Chapter 13. Cisco Unity Connection
Chapter 14. Cisco Unified Presence

Part V: Management and Troubleshooting
Chapter 15. Troubleshooting Cisco Unified Communications Manager Express (CUCME)
Chapter 16. Troubleshooting CUCM
Chapter 17. Monitoring Cisco Unity Connection

Part VI: Appendixes
Appendix A. IP Addressing and Phone Extensions for Cisco Unified Communications Manager Express (CUCME) Labs
Appendix B. IP Addressing and Phone Extensions for Cisco Unified Communications Manager (CUCM) Labs (Chapters 8–14 and 16–17)
Appendix C. Building Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), and Cisco Unified Presence (CUPS) Servers in VMware Workstation
Appendix D. Configuring the Cisco Unified Communications Manager Express Router
Appendix E. PSTN Simulator