Communication Skills: Stepladders to Success for the Professional, 2nd Edition

The ability to communicate effectively in written and oral presentation is essential for anyone seeking a successful career. In the course of their work, professionals will need to produce reports, perform well in interviews, give presentations, and chair meetings, as well as deal with the daily barrage of e-mails and phone calls. In Communication Skills, Richard Ellis offers essential reading for any ambitious professional. This book offers both practical exercises and realistic guidance. The effectiveness, as opposed to the efficiency of e-mail and PowerPoint, is discussed.  Drawing from his experience as a communications consultant, Ellis provides strategies for enhanced interpersonal, group and organizational communication.

Table of Contents

Chapter 1 Introduction to New Edition
Chapter 2 Skills Development
Chapter 3 Interpersonal Skills
Chapter 4 Before You Start Communicating: Your Audience
Chapter 5 Listening and Interviewing
Chapter 6 Being Interviewed
Chapter 7 That Favourite – The Telephone
Chapter 8 Assertiveness, Styles of Communication and Managing Confict
Chapter 9 Negotiation
Chapter 10 Communication in Groups
Chapter 11 Communicating In and Out of the Chair
Chapter 12 Communicating on your Feet: Presenting Yourself to Others
Chapter 13 Communication via the Keyboard: The Ingredients of Effective Writing
Chapter 14 The Process of Writing
Chapter 16 Creativity in your Communication
Chapter 17 Keeping up the Progress