Effective Human Relations: Interpersonal and Organizational Applications, 11th Edition

Teach students the human relation skills they need to become successful managers in today’s workplace with Reece/Brandt/Howie’s EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 11E. One of the most widely used human relations texts available, this comprehensive, practical text uses an organizational perspective to help students understand the disparate factors that influence employee behavior. Hundreds of examples of real human relations issues and practices in successful companies keep concepts within a clear business context. This edition establishes seven major themes of effective human relations — communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution — as the foundation for study. Self-assessments and self-development opportunities teach readers to assume the responsibility for improving their personal skills and competencies. This edition addresses topics of emerging importance, such as generational differences. The text also explores goal-setting, the use of “branding” in the job market, technostress, and emotional intelligence. With EFFECTIVE HUMAN RELATIONS, students gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.

Table of Contents

Part 1 Human Relations: The Key To Personal Growth And Career Success
Chapter 1 Introduction To Human Relations
Chapter 2 Improving Personal And Organizational Communications

Part 2 Career Success Begins With Knowing Yourself
Chapter 3 Understanding Your Communication Style
Chapter 4 Building High Self-Esteem
Chapter 5 Personal Values Influence Ethical Choices
Chapter 6 Attitudes Can Shape Your Life
Chapter 7 Motivating Yourself And Others

Part 3 Personal Strategies For Improving Human Relations
Chapter 8 Improving Interpersonal Relations With Constructive Self-Disclosure
Chapter 9 Achieving Emotional Balance In A Chaotic World
Chapter 10 Building Stronger Relationships With Positive Energy
Chapter 11 Developing A Professional Presence

Part 4 If We All Work Together
Chapter 12 Team Building: A Leadership Strategy
Chapter 13 Resolving Conflict And Dealing With Difficult People
Part 5 Special Challenges In Human Relations

Chapter 14 Responding To Personal And Work-Related Stress
Chapter 15 Valuing Work Force Diversity
Chapter 16 The Changing Roles Of Men And Women

Part 6 You Can Plan For Success
Chapter 17 A Life Plan For Effective Human Relations