Emotional Intelligence for IT Professionals

Learn the techniques used by the most successful IT people in the world.

About This Book

• Get real-life case studies for different IT roles, developers, testers, analysts, project managers, DBAs
• Identify with your IT scenarios and take the right decision to move up in your career
• Improve your EQ and face any difficult scenario confidently and effectively

Who This Book Is For

This book is for professionals across the IT domain who work as developers, administrators, architects, administrators system analysts, and so on, who want to create a better working environment around them by improving their own emotional intelligence. This book assumes that you are a beginner to emotional intelligence and will help you understand the basic concepts before helping you with real life scenarios.

What You Will Learn

• Improve your observation skills to understand people better
• Know how to identify what motivates you and those around you
• Develop strategies for working more effectively with others
• Increase your capacity to influence people and improve your communication skills
• Understand how to successfully complete tasks through other people
• Discover how to control the emotional content of your decision-making

In Detail

This book will help you discover your emotional quotient (EQ) through practices and techniques that are used by the most successful IT people in the world. It will make you familiar with the core skills of Emotional Intelligence, such as understanding the role that emotions play in life, especially in the workplace. You will learn to identify the factors that

Table of Contents

Chapter 1. What Is Emotional Intelligence?
Chapter 2. The Neuroscience Behind Emotional Intelligence
Chapter 3. Core Emotional Intelligence Skills It Professionals Need
Chapter 4. How To Build An Emotionally Intelligent It Organization
Chapter 5. How To Be An Emotionally Intelligent It Manager
Chapter 6. How To Be An Emotionally Intelligent It Leader
Chapter 7. How To Hire Emotionally Intelligent It Professionals
Chapter 8. Preventing Stressful Situations With Emotional Resilience
Chapter 9. Bibliography