It Should Just Work: Customer Satisfaction & the Value of Software Testing

IS SOFTWARE A CRITICAL SUCCESS FACTOR WITHIN YOUR BUSINESS? ARE YOU EXPERIENCING CHALLENGES WITH YOUR SOFTWARE?

For software applications to achieve optimal delivery there are many variables behind the scenes that need to be carefully aligned. Too often, software projects or initiatives fall short of their original goal, with 30% of all I.T projects failing.

This book addresses this problem, providing insight into how your software applications large or small can best achieve their optimal outcome.

Available in both paperback and e-book versions “It Should Just Work; Customer Satisfaction and the Value of Software Testing” outlines a 4-step process of “Problem, Cause, Treat & Apply” to address the challenges faced with your software delivery. “It Should Just Work” explains why you need software testing and the benefits it will have on your bottom line!

WRITTEN SPECIFICALLY FOR EXECUTIVES, BUSINESS OR TECHNOLOGY OWNERS, THE BOOK ADDRESSES AND INCLUDES:

• Software testing operation models
• Effective test management
• Staff confidence and assertiveness
• Mobile device testing
• Staff delegation & communication methods
• Off-shoring
• Case studies – what to do and what to avoid
• Bonus material – “The 7 critical steps to delivering quality software”

If you’re looking for advice about developing, selecting, upgrading or maintaining software, this is the book for you.

Table of Contents

Chapter 1 What Is A Software Testing Practice?
Chapter 2 Testing Explained
Chapter 3 When Is Software Testing Needed?
Chapter 4 Decentralisation
Chapter 5 Software Testing Influence
Chapter 6 Why Do We Test Software?
Chapter 7 Risk Profile And Management Factor
Chapter 8 Getting It Right: Apple In The New Millennium
Chapter 9 Not Getting It Right: An Unwanted Airline Outage
Chapter 10 What Testing Won’t Do For You
Chapter 11 Management
Chapter 12 Applied Pcta
Chapter 13 Confidence And Assertiveness
Chapter 14 Mobile Device Testing
Chapter 15 Communication And Reporting
Chapter 16 Delegation
Chapter 17 Test Environment Management
Chapter 18 The Offshore Challenge
Chapter 19 The Next Test