ITIL Foundation Exam Study Guide

ITIL Foundation Exam Study Guide

Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.

• Offers an introduction to IT service management and ITIL V3 service strategy
• Highlights the topics of service design and development and the service management processes
• Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
• Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
• Includes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and more

If you prefer self-study over the more expensive training course, but you don’t want to skimp on information or preparation, then this study guide is for you.

Table of Contents

Chapter 1: Service Management as a Practice
Chapter 2: Understanding Service Strategy
Chapter 3: Service Strategy Processes
Chapter 4: Understanding Service Design
Chapter 5: Service Level Management: Aligning IT with Business Requirements
Chapter 6: The Other Service Design Processes
Chapter 7: Service Design Roles
Chapter 8: Understanding Service Transition and the Change Management Processes
Chapter 9: Service Transition Processes
Chapter 10: Delivering the Service: The Service Operation Lifecycle Stage
Chapter 11: The Major Service Operation Processes
Chapter 12: The Other Service Operation Processes
Chapter 13: Understanding Continual Service Improvement

Appendix A: Answers to Review Questions
Appendix B: Sample Foundation Examinations
Appendix C: About the Additional Study Tools