Knowledge Management in Practice

“This evidence-based book provides the framework and guidelines that professionals need for working with the contemporary explosion of data that is creating opportunities and challenges to all phases of our society and commerce.” –Larry R. Medsker, Research Professor in Physics and Data Science, The George Washington University

Knowledge Management in Practice is a resource on how knowledge management (KM) is implemented. It provides specific KM methods, tips, techniques, and best practices to gain competitive advantage and the most from investing in KM. It examines how KM is leveraged by first responders, the military, healthcare providers, insurance and financial services companies, legal firms, human resources departments, merger and acquisition (M&A) firms, and research institutions. Essential KM concepts are explored not only from a foundational perspective but also from a practical application. These concepts include capturing and codifying tacit and explicit knowledge, KM methods, information architecture, search, KM and social media, KM and Big Data, and the adoption of KM.

Readers can visit the book’s companion website, KM Mentor (www.KMMentor.com), where they can access:

• Presentations by industry leaders on a variety of topics
• KM templates and instruction on executing KM strategy, performing knowledge transfer, and KM assessments and audits
• KM program and project implementation guidance
• Insights and reviews on KM tools
• Guidance on implementing and executing various KM Methods
• Specialized KM publications
• A private secure collaboration community for members to discuss ideas and get expert answers and advice

Table of Contents

Chapter 1 Introduction
Chapter 2 The Case for Implementing Knowledge Management
Chapter 3 Being Social: Knowledge Management and Social Media
Chapter 4 Dude, “Where’s My Car?”: Utilizing Search in Knowledge Management
Chapter 5 The Age of Discovery: Knowledge Management in Research Institutions
Chapter 6 “Where Have All My Experts Gone?”: Knowledge Management in Human Resources and Talent Management
Chapter 7 “Sound the Alarm!”: Knowledge Management in Emergency and Disaster Preparedness
Chapter 8 Happily Ever After: Knowledge Management in Mergers and Acquisitions
Chapter 9 “Is There a Doctor in the House?”: Knowledge Management in Healthcare
Chapter 10 “Show Me the Money!”: Knowledge Management for Financial Services
Chapter 11 “Are You in Good Hands?”: Knowledge Management in Insurance
Chapter 12 “Sign Right Here!”: Knowledge Management in the Legal Profession
Chapter 13 “A Mind Is a Terrible Thing to Waste!”: Knowledge Management Education
Chapter 14 “Big Knowledge!”: Knowledge Management and Big Data
Chapter 15 “What Have You Done for the War Fighter Today?”: Knowledge Management in the Military
Chapter 16 Drinking the Knowledge Management Kool-Aid: Knowledge Management Adoption
Chapter 17 Failure Is Not an Option: Why Do Knowledge Management Programs and Projects Fail?
Chapter 18 Summary