Lean Six Sigma For Dummies, 3rd Edition

Maximise the quality and efficiency of your organisation with Lean Six Sigma

Are you looking to make your organisation more effective and productive? If you answered “yes,” you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level—and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business.

The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation—and everything in between.

• Gives you plain-English explanations of complicated jargon
• Serves as a useful tool for businesspeople looking to make their organisation more effective
• Helps you achieve goals with ease and confidence
• Provides useful hands-on checklists

Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

Table of Contents

Part I: Getting Started with Lean Six Sigma
Chapter 1: Defining Lean Six Sigma
Chapter 2: Understanding the Principles of Lean Six Sigma

Part II: Working with Lean Six Sigma
Chapter 3: Identifying Your Customers
Chapter 4: Understanding Your Customers’ Needs
Chapter 5: Determining the Chain of Events

Part III: Assessing Performance
Chapter 6: Gathering Information
Chapter 7: Presenting Your Data
Chapter 8: Analysing What’s Affecting Performance

Part IV: Improving the Processes
Chapter 9: Identifying Value-Adding Steps and Waste
Chapter 10: Discovering the Opportunity for Prevention
Chapter 11: Detecting and Tackling Bottlenecks
Chapter 12: Introducing Design for Six Sigma

Part V: Deploying Lean Six Sigma
Chapter 13: Leading the Deployment
Chapter 14: Selecting the Right Projects
Chapter 15: Running Rapid Improvement Events
Chapter 16: Putting It All Together
Chapter 17: Ensuring Everyday Operational Excellence
Chapter 18: Comprehending the People Issues

Part VI: The Part of Tens
Chapter 19: Ten Best Practices
Chapter 20: Ten Pitfalls to Avoid
Chapter 21: Ten (Plus One) Places to Go for Help