Learning ServiceNow, 2nd Edition

Learning ServiceNow: Administration and development on the Now platform, for powerful IT automation, 2nd Edition

IT service management automation at your fingertips

Key Features

• Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions
• Build core administration, development, and maintenance skills with IT service management in ServiceNow
• Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation

Book Description

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It’ll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We’ll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.

We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business’ workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.

What you will learn

• Read and write clear, effective code for the ServiceNow platform
• Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
• Use debugging tools to troubleshoot when things go wrong
• Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out

Who This Book Is For

This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks.

Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.

Table of Contents

Chapter 1. The Interface
Chapter 2. Lists and Forms
Chapter 3. UI Customization
Chapter 4. Understanding Data and Relationships
Chapter 5. Tasks and Workflows
Chapter 6. UI and Data Policies
Chapter 7. User Administration and Security
Chapter 8. Introduction to Scripting
Chapter 9. The Server-side Glide API
Chapter 10. The Client-Side Glide API
Chapter 11. Server-side Scripting
Chapter 12. Client-side Scripting
Chapter 13. Service Portal scripting
Chapter 14. Debugging
Chapter 15. Pro Tips