macOS Support Essentials 10.13 – Apple Pro Training Series: Supporting and Troubleshooting macOS High Sierra

This is the official curriculum of the Apple High Sierra 101: OS X Support Essentials 10.13 course and preparation for Apple Certified Support Professional (ACSP) 10.13 certification—as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS High Sierra. This guide provides comprehensive coverage of High Sierra and is part of the Apple Pro Training series—the only Apple-certified books on the market.

Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside macOS High Sierra. You will find in-depth, step-by-step instruction on everything from installing and configuring High Sierra to managing networks and system administration.

Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more—all on your way to preparing for the industry-standard ACSP certification. This is a step-by-step guide that works through lessons designed to teach practical, real-world tasks, with lesson files let you practice as you learn.

Table of Contents

Installation and Configuration
Lesson 1 Introduction to macOS
Lesson 2 Update, Upgrade, or Reinstall macOS
Lesson 3 Set Up and Configure macOS
Lesson 4 Use the Command-Line Interface
Lesson 5 Use macOS Recovery
Lesson 6 Update macOS
User Accounts
Lesson 7 Manage User Accounts
Lesson 8 Manage User Home Folders
Lesson 9 Manage Security and Privacy
Lesson 10 Manage Password Changes
File Systems
Lesson 11 Manage File Systems and Storage
Lesson 12 Manage FileVault
Lesson 13 Manage Permissions and Sharing
Lesson 14 Use Hidden Items, Shortcuts, and File Archives
Data Management
Lesson 15 Manage System Resources
Lesson 16 Use Metadata, Spotlight, and Siri
Lesson 17 Manage Time Machine
Applications and Processes
Lesson 18 Install Apps
Lesson 19 Manage Documents
Lesson 20 Manage and Troubleshoot Apps
Network Configuration
Lesson 21 Manage Basic Network Settings
Lesson 22 Manage Advanced Network Settings
Lesson 23 Troubleshoot Network Issues
Network Services
Lesson 24 Manage Network Services
Lesson 25 Manage Host Sharing and Personal Firewall
System Management
Lesson 26 Troubleshoot Peripherals
Lesson 27 Manage Printers and Scanners
Lesson 28 Troubleshoot Startup and System Issues