Managing and Measuring Performance in Public and Nonprofit Organizations, 2nd Edition

New edition of a classic guide to ensuring effective organizational performance

Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more.

The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively.

• Includes significant updates that offer a more integrated approach to performance management and measurement
• Offers a detailed framework and instructions for developing and implementing performance management systems
• Shows how to apply the most effective performance management principles
• Reveals how to overcome the barriers to effective performance management

Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Table of Contents

Part One: Introduction To Performance Measurement
Chapter One: Introduction To Performance Measurement And Management
Chapter Two: Developing Effective Performance Management Systems

Part Two: Methodological Elements Of Performance Measurement
Chapter Three: Developing A Performance Framework: Program Logic Models And Performance Measures
Chapter Four: Targeting Results: Clarifying Goals And Objectives
Chapter Five: Defining Performance Indicators
Chapter Six: Reporting Performance Data
Chapter Seven: Analyzing Performance Information

Part Three: Strategic Applications Of Performance Management Principles
Chapter Eight: Using Performance Measures To Support Strategic Planning And Management
Chapter Nine: Performance-Informed Budgeting
Chapter Ten: Managing Employees, Programs, And Organizational Units
Chapter Eleven: Performance Management In Grant And Contract Programs
Chapter Twelve: Improving Quality And Process
Chapter Thirteen: Soliciting Stakeholder Feedback
Chapter Fourteen: Using Comparative Measures To Benchmark Performance

Part Four: Design And Implementation Of Performance Management Systems
Chapter Fifteen: Designing And Implementing Effective Management Systems