Managing Quality: An Essential Guide and Resource Gateway, 6th Edition

An essential quality management resource for students and practitioners alike—now in its sixth edition

This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner.

• A popular resource for students, academics, and business practitioners alike
• Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems
• Includes insights on quality, operations management, and strategic process improvement
• Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market

The word “quality” has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure – and sustain – high quality standards.

Table of Contents

Part One The Development and Introduction of Total Quality Management (TQM)
Chapter 1 TQM: An Overview and the Role of Management
Chapter 2 The Received Wisdom on TQM
Chapter 3 The Introduction and a Framework for TQM

Part Two The Business Context of TQM
Chapter 4 Policy Deployment
Chapter 5 Quality Costing
Chapter 6 Managing Service Quality
Chapter 7 Supplier Development

Part Three Quality Management Systems, Tools and Techniques
Chapter 8 Quality Management Systems and the ISO 9000 series
Chapter 9 Quality Management Tools
Chapter 10 Quality Management Techniques

Part Four TQM through Continuous Improvement
Chapter 11 Teams and Teamwork
Chapter 12 Self-Assessment, Models and Quality Awards
Chapter 13 Managing Quality: New Challenges
Chapter 14 Managing Quality: The Future