Mastering ServiceNow

Conquer ServiceNow by getting to grips with the power behind the platform

About This Book

• Dig into the foundations of the ServiceNow platform and build powerful custom applications
• Design feature-rich, responsive, automated workflow systems
• Leverage the vast capabilities of ServiceNow to super-power your business

Who This Book Is For

This book is intended for those who are familiar with web technologies such as JavaScript. We start from the computing fundamentals to understand how ServiceNow is architected, working from the ground up to really leverage the full capabilities of the platform.

In Detail

This book will help you to understand the fundamentals behind the ServiceNow platform. Throughout the book, we develop a simple example application that is designed to highlight the key capabilities of ServiceNow.

In the initial chapters, we build our foundations, walking through the data model, exploring how to write effective code to implement business logic, and avoiding the pitfalls that come with flexibility and choice in client-side scripting.

Then, we explore the Task table, a powerful kick-start to any application. To head off potential problems, we look at debugging and diagnosis techniques. And finally, we think about automation and orchestration―how ServiceNow can help control the rest of your IT environment. Packed with hints, tips, and examples, this book helps you to master ServiceNow quickly and efficiently.

Table of Contents

Chapter 1: Servicenow Foundations
Chapter 2: Server-Side Control
Chapter 3: Client-Side Interaction
Chapter 4: Getting Things Done With Tasks
Chapter 5: Events, Notifications, And Reporting
Chapter 6: Exchanging Data – Import Sets, Web Services, And Other Integrations
Chapter 7: Securing Applications And Data
Chapter 8: Diagnosing Servicenow – Knowing What Is Going On
Chapter 9: Moving Scripts With Clones, Update Sets, And Upgrades
Chapter 10: Making Servicenow Beautiful With CMS And Jelly
Chapter 11: Automating Your Data Center