Microsoft Dynamics CRM 2011 Step by Step Front Cover

Microsoft Dynamics CRM 2011 Step by Step

  • Length: 448 pages
  • Edition: 1
  • Publisher:
  • Publication Date: 2011-02-11
  • ISBN-10: 0735648905
  • ISBN-13: 9780735648906
  • Sales Rank: #1399499 (See Top 100 Books)

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

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