Microsoft Dynamics CRM 2013 Marketing Automation

Implement effective marketing strategies using Microsoft Dynamics CRM 2013

Overview

• Hands-on and illustration focussed guide for beginners and expert marketers.
• Detailed features of marketplace solutions explained to help marketers understand advanced email marketing concepts and capture profile and product usage data through web and social channels
• Step by step information on creating marketing lists, campaigns, campaign responses, dashboards and reports with lots of screen shots for easy illustration.

In Detail

This practical guide offers you a clear business perspective of Microsoft Dynamics CRM 2013 and helps to make your marketing efforts more profitable. The book is organized into six chapters with the intent of helping you become an effective marketer. Beginning with an introduction to marketing concepts in Microsoft Dynamics CRM 2013, you will learn about marketing lead funnel and the concept of targeted and customer-centric marketing lists.

You will be able to plan, create, and execute marketing campaigns in Microsoft Dynamics CRM 2013. You will then move on to capturing and managing the campaign responses to measure the campaign performance. You will use CRM analytics and dashboards to manage your marketing goals. Finally, you will learn to enhance the capabilities of your campaign using third-party tools. In short, you will be guided in every phase of your marketing efforts.

What you will learn from this book

• Implement basic marketing concepts such as lead funnel and close loop marketing
• Create and manage targeted marketing lists tailored towards your audience
• Plan, create, and execute your marketing campaign
• Capture the campaign response of your marketing campaign
• Measure the performance of your marketing campaign
• Understand the marketing analytics reports and dashboards
• Enhance out-of-box CRM marketing capabilities with marketplace solutions

Approach

An easy-to-follow guide with step-by-step examples on implementing your marketing plan using Dynamics CRM 2013 and other marketplace solutions such as Click Dimensions and Core Motives.

Table of Contents

Chapter 1: Getting Started with CRM Marketing
Chapter 2: Segmentation with Marketing Lists
Chapter 3: Marketing Campaigns
Chapter 4: Campaign Response and Performance
Chapter 5: Marketing Metrics, Analysis, and Goals
Chapter 6: Enhance CRM Marketing with Marketplace Solutions