Office Procedures for the 21st Century, 8th Edition

This market-leading book helps readers acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills. New! Updated content includes topics such as:

• Current office trends
• The green office
• Office politics
• e-Portfolios
• Displaying good manners
• Ordering supplies online
• Visitors and language barriers
• Complaining customers
• Steps for keying minutes
• Steps for PowerPoint 2007 and more!

Table of Contents

Chapter 1. Understanding The Changing And Challenging Office
Chapter 2. Developing Professional Skills
Chapter 3. Preparing For Your Employment
Chapter 4. Time Management
Chapter 5. Telecommunications
Chapter 6. Building Communications Skills
Chapter 7. Processing Mail
Chapter 8. Records Management
Chapter 9. Banking And Accounting Procedures
Chapter 10. Scheduling Appointments And Receiving Visitors
Chapter 11. Making Travel Arrangements
Chapter 12. Planning Meetings And Conferences
Chapter 13. Developing Effective Oral Presentations
Chapter 14. Working In A Medical Office
Chapter 15. Working In A Legal Office
Chapter 16. Preparing To Meet The Challenges