Operations Management, 12th Edition

Stevenson’s Operations Management features integrated, up-to-date coverage of current topics and industry trends, while preserving the core concepts that have made the text the market leader in this course for over a decade. Stevenson’s careful explanations and approachable format support students in understanding the important operations management concepts as well as applying tools and methods with an emphasis on problem solving.

Table of Contents

Chapter 1 Introduction to Operations Management
Chapter 2 Competitiveness, Strategy, and Productivity
Chapter 3 Forecasting
Chapter 4 Product and Service Design
Chapter 5 Strategic Capacity Planning for Products and Services
Chapter 6 Process Selection and Facility Layout
Chapter 7 Work Design and Measurement
Chapter 8 Location Planning and Analysis
Chapter 9 Management of Quality
Chapter 10 Quality Control
Chapter 11 Aggregate Planning and Master Scheduling
Chapter 12 MRP and ERP
Chapter 13 Inventory Management
Chapter 14 JIT and Lean Operations
Chapter 15 Supply Chain Management
Chapter 16 Scheduling
Chapter 17 Project Management
Chapter 18 Management of Waiting Lines
Chapter 19 Linear Programming

Appendix A: Answers to Selected Problems
Appendix B: Tables
Appendix C: Working with the Normal Distribution