Operations Management, 6th Edition

A long-time market leader in this discipline, Slack has set the standards in Operations Management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation.

Operations Management provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic activity between service (c.75%) and manufacturing (c.25%) operations.

Table of Contents

Part One INTRODUCTION
1. Operations management
2. Operations performance
3. Operations strategy

Part Two DESIGN
4. Process design
5. The design of products and services
6. Supply network design
7. Layout and flow
8. Process technology
9. People, jobs and organization

Part Three PLANNING AND CONTROL
10. The nature of planning and control
11. Capacity planning and control
12. Inventory planning and control
13. Supply chain planning and control
14. Enterprise resource planning (ERP)
15. Lean synchronization
16. Project planning and control
17. Quality management

Part Four IMPROVEMENT
18. Operations improvement
19. Risk management
20. Organizing for improvement

Part Five CORPORATE SOCIAL RESPONSIBILITY
21. Operations and corporate social responsibility (CSR)