Operations Management, 7th Edition

Were you looking for the book with access to MyOMLab? This product is the book alone, and does NOT come with access to MyOMLab. Buy Operations Management with MyOMLab access card 7e (ISBN 9780273776291) if you need access to the MyLab as well, and save money on this brilliant resource.

Operations management is important, exciting, challenging … and everywhere you look!

• Important, because it enables organisations to provide services and products that we all need
• Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology
• Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible
• And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.

‘Operations Management’ focuses on the sustainable and socially responsible imperatives of operations management, using over 120 cases and illustrations of real-life operations around the world, including Apple, Médecins Sans Frontières, Amazon, Ecover, Dyson, Disneyland Paris, Google, The North Face, and many more.

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This product is the book alone, and does NOT come with access to MyOMLab.

This title can be supported by MyOMLab, an online homework and tutorial system which can be used by students for self-directed study or fully integrated into an instructor’s course.

You can benefit from MyOMLab at a reduced price by purchasing a pack containing a copy of the book and an access card for MyOMLab: Operations Management with MyOMLab access card 6e (ISBN 9780273776291). Alternatively, buy access to MyOMLab and the eText – an online version of the book – online at www.myomlab.com.
For educator access, contact your Pearson Account Manager. To find out who your account manager is, visit  www.pearsoned.co.uk/replocator

Table of Contents

Part One: INTRODUCTION
Chapter 1: Operations management
Chapter 2: Operations performance
Chapter 3: Operations strategy

Part Two: DESIGN
Chapter 4: Process design
Chapter 5: Innovation and design in services and products
Chapter 6: Supply network design
Chapter 7: Layout and flow
Chapter 8: Process technology
Chapter 9: People, jobs and organization

Part Three: DELIVER-PLANNING AND CONTROLLING OPERRATIONS
Chapter 10: The nature of planning and control
Chapter 11: Capacity management
Chapter 12: Inventory management
Chapter 13: Supply chain management
Chapter 14: Enterprise resource planning (ERP)
Chapter 15: Lean synchronization
Chapter 16: Project management
Chapter 17: Quality management

Part Four: IMPROVEMENT
Chapter 18: Operations improvement
Chapter 19: Risk management
Chapter 20: Organizing for improvement

Part Five: CORPORATE SOCIAL RESPONSIBILITY
Chapter 21: Operations and corporate social responsibility (CSR)