Program Management for Improved Business Results, 2nd Edition

Superior program management begins with superior information and strategy

Program Management for Improved Business Results, Second Edition is a practical guide to real-world program management, written to align with the rigorous PMI PgMP certification standards. The book explains the benchmarks and best practices that help shape a superior program manager, and provides case studies that illustrate the real-world application of management concepts. Written by a team composed of both industry professionals and academics, the book strikes a balance between theory and practice that facilitates understanding and better prepares candidates for the PgMP. Managers at all levels will learn the insights and techniques that are shaping modern management expectations.

The Project Management Institute and the Product Development and Management Association both agree that program management is a critical element in the successful integration of business strategy and project management. The certification process is difficult, and few complete it – but demand for competent professionals is high. Program Management for Improved Business Results addresses this disconnect, preparing readers to fill the gaps and help businesses achieve the level of program management integration required by professional organizations. Topics include:

• Aligning programs with business strategy
• Program planning, execution, and processes
• Management metrics and strategic and operational tools
• Roles, responsibilities, and core competencies

The book focuses on both the macro and the micro levels, explaining the successful integration of business strategy with project portfolios as well as the managing of a single program. Case studies present both issue-oriented and comprehensive perspectives, and guidance includes real, actionable steps. For professionals seeking improved program outcomes, Program Management for Improved Business Results is a roadmap to exceptional management skills.

Table of Contents

Part I It’s About the Business
Chapter 1 Program Management
Chapter 2 Realizing Business Benefits
Chapter 3 Aligning Programs with Business Strategy

Part II Delivering the Whole Solution
Chapter 4 The Whole Solution
Chapter 5 The Integrated Program Team
Chapter 6 Managing the Program

Part III Program Practices, Metrics, and Tools
Chapter 7 Program Management Practices
Chapter 8 Program Metrics
Chapter 9 Program Management Tools

Part IV The Program Manager
Chapter 10 Program Manager Roles and Responsibilities
Chapter 11 Program Manager Competencies

Part V Organizational Considerations
Chapter 12 Transitioning to Program Management
Chapter 13 The Program Management Office

Appendices: Case Studies in Program Management
Appendix A “I AM the PMO!”
Appendix B LorryMer Information Technology
Appendix C Bitten by a Rattlesnake