Retaining Expert Knowledge: What to Keep in an Age of Information Overload

This book covers two major topics central to capturing and transferring expertise in organizations:

• Methodology and best practices for interviewing subject matter experts (SMEs) to capture their knowledge
• Identifying the SMEs to interview

The more critical problem is identifying the SMEs and the knowledge that needs to be captured.

One reason identifying the right experts is now so important is that in the next 10 years, the largest recorded exit of talented and knowledgeable workers from organizations will occur as baby boomers retire. In their wake, they leave their former employers understaffed and, even scarier, under-informed. Identifying the right SMEs is also critical because of the rapid acquisition of new knowledge. Some estimates say knowledge now doubles every two years, so it is crucial each organization identifies its journey and catalogues it individually and collectively.

This book provides managers with answers to the following questions:

• Are we talking to the right subject matter experts?
• What knowledge should we capture?
• What knowledge needs to be captured immediately as opposed to eventually?
• If we have limited resources, which experts are most important to speak with first?

Every organization has a history, a culture, and knowledge that may have lost its current relevance but not its importance. It is that broader vision of capturing knowledge, which this book addresses. It guides readers on how to preserve corporate knowledge and provides tools to assess organizational circumstances and judge the value of the resources to capture.

Retaining Expert Knowledge

is a training resource, but it is also a business resource. As knowledge proliferates and organizational culture rapidly changes, now is the time to step back and determine what has been important to your organization’s success, where the organization is today, and what it will take to stay in the game tomorrow.

Your company houses knowledge, skills, attitudes, intellectual property, trade secrets, company culture, and individuals who will never be replicated exactly as they are today. Because they have demonstrated value in the past and are demonstrating value today, these treasures are worth preserving. This book shows how to preserve these valuable assets today for tomorrow’s successes.

Table of Contents

PART I: THE OUTFLOW OF CORPORATE KNOWLEDGE
CHAPTER 1 THE LARGEST GENERATION LEAVES A GAP
CHAPTER 2 PRIORITIZE YOUR CORPORATE ASSETS
CHAPTER 3 SUCCESSION PLANNING WITH YOUR SMES
CHAPTER 4 THE EXPERTS’ DISCERNMENT

PART II: KNOWLEDGE MANAGEMENT IN THE AGE OF EXPONENTIAL TECHNOLOGICAL ADVANCES
CHAPTER 5 COLLECTION, STORAGE, AND DELIVERY CHALLENGES FOR CAPTURING EXPERTISE
CHAPTER 6 CREATING A TECH PLAN FOR CAPTURING EXPERTISE
CHAPTER 7 THE BENEFITS OF TERRIFIC TECHNOLOGY
CHAPTER 8 ASSESSING FUTURE LEARNING NEEDS IN AN AGE OF INDUSTRIAL DISLOCATION

PART III: THE NATURE OF EXPERTISE AND THE ART OF MANAGING EXPERTS
CHAPTER 9 THE NATURE OF EXPERTISE
CHAPTER 10 KNOWLEDGE CAPTURE USING EXPERTS WITHIN THE PROVEN ADDIE FRAMEWORK
CHAPTER 11 MANAGING THE 10 TYPES OF EXPERTS
CHAPTER 12 TIPS, TOOLS, AND CHECKLISTS FOR WRANGLING EXPERTS
CHAPTER 13 EXPERTS OF THE FUTURE