Service Systems Engineering and Management

This new textbook will provide state-of-the-art models, concepts and solution methods important in the design, control, operation, and management of service systems. It will cover supply chain management, warehouse & distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services, etc… The textbook is for the engineering market, emphasizing the application of operations research models to optimally design and manage service systems. Currently, no such textbook exists in the market. Service management textbooks tend to be focused on the business school audience and therefore treat the topic overly, or exclusively, qualitatively. Many do not include health systems, retail industries, or financial sectors in their coverage.

Table of Contents

Chapter 1: Service Systems: An Overview
Chapter 2: Forecasting Demand for Services
Chapter 3: Design of Service Systems
Chapter 4: Evaluation of Service Systems
Chapter 5: Supply Chain Engineering
Chapter 6: Warehousing and Distribution
Chapter 7: Financial Engineering
Chapter 8: Revenue Management
Chapter 9: Retail Engineering
Chapter 10: Healthcare Delivery Systems
Chapter 11: Financial Services