ServiceNow: Building Powerful Workflows

Master the management of IT Service using full potential of ServiceNow.

About This Book

• Leverage ServiceNow’s capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions
• Build core administration, management, and maintenance skills with IT service management and IT operations management
• Improve your workflow efficiency by designing and creating responsive and automated workflows

Who This Book Is For

This course is for IT professionals, ServiceNow administrators, and developers who would like to gain greater control of ServiceNow and its architecture to design and create automated workflows. You should be familiar with JavaScript and basic computing technologies, but you can be new to ServiceNow.

What You Will Learn

• Acquire and configure your own free personal developer instance of ServiceNow
• Read (and write!) clear, effective requirements for ServiceNow development
• Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
• Use the ServiceNow plugins to manage development
• Build and publish custom applications for service management
• Write efficient and effective client-side JavaScript
• Find out how to authenticate and secure Web Services
• Integrate and exchange data with people and systems
• Create and secure your systems with proper access control

In Detail

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications, giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done.

This course will show you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. You will then learn more about the power of tasks, events, and notifications. We’ll then focus on using web services and other mechanisms to integrate ServiceNow with other systems.

Further on, you’ll learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. At the end of this course, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.

The course provides you with highly practical content explaining ServiceNow from the following Packt books:

1. Learning ServiceNow
2. ServiceNow Cookbook
3. Mastering ServiceNow, Second Edition

Style and approach

This pragmatic guide follows problem-solution based approach to help you configure the ServiceNow and eliminate the challenges faced when implementing and using ServiceNow. It enables you to configure and manage ServiceNow, and learn the fundamentals of the ServiceNow platform.

Table of Contents

1: Module 1
2: The Interface
3: Lists And Forms
4: Ui Customization
5: Understanding Data And Relationships
6: Tasks And Workflows
7: Ui And Data Policies
8: User Administration And Security
9: Introduction To Scripting
10: The Server-Side Glide Api
11: The Client-Side Glide Api
12: Server-Side Scripting
13: Client-Side Scripting
14: Debugging
15: Pro Tips
16: Module 2
17: Getting Started With Service-Now
18: Performing Core Configuration And Management Tasks
19: Building Data-Driven Application
20: Configuring Alerts And Notifications
21: Building And Configuring Reports
22: Creating And Configuring Workflow Activities
23: Auditing And Diagnosing Service-Now
24: Module 3
25: Servicenow Foundations
26: Developing Custom Applications
27: Server-Side Control
28: Client-Side Interaction
29: Getting Things Done With Tasks
30: Events, Notifications, And Reporting
31: Exchanging Data – Import Sets, Web Services, And Other Integrations
32: Securing Applications And Data
33: Diagnosing Servicenow – Knowing What Is Going On
34: Packaging With Applications, Update Sets, And Upgrades
35: Making Servicenow Beautiful With Service Portal And Custom Interfaces
36: Bibliography